These Terms and Conditions form an agreement between you and Waslat Al Rabee for Commercial Brokerage Services LLC (شركة وصلة الربيع لخدمات الوساطة التجارية ذات مسؤولية محدودة), a company registered in the Hashemite Kingdom of Jordan under registration number 85033, national establishment number 200216891, with its principal office in Amman, the Hashemite Kingdom of Jordan, operating under the trade name "Plumb." ("Plumb.", "we", "us").
By creating an account or using the Plumb. app or website, you accept these Terms and our Privacy Policy. If you do not accept them, do not use Plumb.
Part One applies to everyone. Part Two applies to customers. Part Three applies to Plumb. Men. Part Four sets out the rules on cancellations, refunds and complaints.
Definitions
- App: the Plumb. mobile applications, the Plumb. website and any related service.
- Customer: a person who requests a service through the App.
- Plumb. Man: an independent service provider in plumbing or electrical work whose identity has been verified and who receives requests through the App.
- Request: a request for a service. An "Emergency" is a request for the nearest available Plumb. Man now. "Book in Advance" is a request for a day and time chosen by the Customer.
- Dispatch fee: the fee for sending an Emergency request to Plumb. Men.
- Service price: the price of the work itself, as shown or agreed in the App.
- Parts: the materials or spare parts needed for the work.
Part One: Everyone
1. What is Plumb.?
Plumb. is a platform that connects customers in Amman with verified, independent Plumb. Men for plumbing and electrical work. Plumb. does not carry out the work itself. Each request is a service agreement between the Customer and the Plumb. Man. Plumb. arranges the booking, receives payments made through the App on behalf of the Plumb. Man, and provides support.
2. Who can use Plumb.?
You must be 18 years of age or older, provide accurate, reliable and current information, and hold only one account. The service is currently available only in Amman, the capital of Jordan.
3. Your account
Keep your login details confidential. You are responsible for all activity on your account. Tell us immediately if you believe someone else has used it.
4. Conduct
Be respectful in chats and calls. Harassment, threats, discrimination, spreading false information, misuse of other people's data and any unlawful use of Plumb. are prohibited. Phone numbers and addresses shared for a request may be used only for that request.
5. Reporting and blocking
You can report or block another user from the chat or from the request screen. Reports go to our team, which may issue a warning, record a strike or suspend the account. Blocking ends the chat between you. Offensive words in chat are hidden automatically.
6. Ratings
A rating must be honest and relate to the request. We may remove ratings that are abusive or unrelated to the request. A rating cannot be edited once it has been sent.
7. Prices and payment
All prices are in Jordanian Dinars and are shown in the App before you confirm. Card and Apple Pay payments are processed through MyFatoorah. Plumb. does not see or store your full card number. CliQ payments are transferred to Plumb.'s account and confirmed by our team. You then receive an invoice in the App for every completed request.
8. Suspension and termination of accounts
We may suspend or close any account that breaches these Terms, puts others at risk or commits fraud. Where possible, we will explain the reason to you in advance.
You may close your account at any time in the App (Account, then Settings, then Delete account) or at plumbjo.com/delete-account, unless you have an active request or an amount outstanding.
9. Our responsibility
We work to keep Plumb. available and safe, but we do not guarantee that it will be uninterrupted.
Plumb. is responsible for its part of the service: the booking, payments made through the App, the handling of your data, and support.
Plumb. is not liable for damage resulting from a Plumb. Man's work, except where Jordanian law holds Plumb. liable.
Nothing in these Terms removes or limits any right you have under Consumer Protection Law No. 7 of 2017, the Civil Code or any other Jordanian law, or exempts us from liability for fraud or gross negligence.
10. Intellectual property
The Plumb. name, its logo, the App and its content belong to the company. You may use the App only for its intended purpose. By uploading photos, messages or ratings, you allow Plumb. to use them to provide and improve the service.
11. Circumstances beyond our control
We are not responsible for delays or interruptions caused by circumstances beyond our reasonable control, such as network or power outages, severe weather or decisions of the authorities.
12. Changes to these Terms
We will present any new version to you in the App and ask for your acceptance before you continue.
13. Language
These Terms are available in Arabic and English. If there is any difference between the two, the Arabic text prevails.
14. Governing law and courts
These Terms are governed by the laws of the Hashemite Kingdom of Jordan. The courts of Amman have jurisdiction over any dispute.
15. Contact
Phone: +962 79 279 1839
Email: plumb.joamman@gmail.com
Part Two: Customers
1. Emergencies
You choose plumbing or electrical and the service you need, then pay the dispatch fee: 5.00 JOD from 9:00 AM to 11:00 PM, and 7.00 JOD at night (from 11:00 PM to 9:00 AM). The fee is shown before you confirm.
We send the request to the nearest available Plumb. Men.
The service price is shown before you confirm. You pay the service price after the work is done, by card, Apple Pay, cash or CliQ.
"Something else": you pay nothing when you send the request. The Plumb. Man sends his price in the App. If you accept it, you pay the dispatch fee at once, and you can pay the service price at once or after the work is done. If you decline the price, you pay nothing, and the request goes back to all available Plumb. Men, including the same Plumb. Man, who may offer a lower price. This can happen up to three rounds, after which the request closes with no charge.
2. Book in Advance
You choose the service, the day and the time. The appointment must be at least 24 hours after the time of booking. Bookings are available every day from 9:00 AM to 11:00 PM (Amman time), and the last time you can book is 10:30 PM. You pay through the App, or choose to pay in cash or by CliQ where these options are offered.
The Plumb. Man's name and photo appear 48 hours before the appointment, and the chat opens 48 hours before. Instead of cancelling, you can ask for a new day or time. The change applies once the Plumb. Man agrees; otherwise the original booking stands.
3. Parts
If the work requires parts, you agree the parts and their price directly with the Plumb. Man and pay him directly. Parts are not sold or paid for through Plumb., and Plumb. is not responsible for them.
4. Being there
Enter a correct address and place the pin in the right spot. Make sure a person aged 18 or older is present to receive the Plumb. Man, and that the work area is safe and accessible.
The Plumb. Man waits 15 minutes after he arrives. If no one is present, this counts as a customer no show (see Part Four).
5. Quality and warranty
Plumb. does not provide its own warranty on the work. The Plumb. Man guarantees his work for 30 days from the date it is completed and will fix, free of charge, any defect caused by the way the work was carried out. This does not cover misuse, faults unrelated to the work carried out, or parts you bought. The Plumb. Man is responsible for his work as required by Jordanian law.
If something goes wrong, contact us through the App or by email at plumb.joamman@gmail.com. We will help you reach a fair solution, which may include a free return visit or a refund under Part Four of this document.
6. Staying on the App
For requests you find through Plumb., book and pay through the App. Payments made outside the App are not covered by our support, refunds or complaints process.
Part Three: Plumb. Men
1. Independent service provider
You work as an independent service provider. You are not an employee, agent or partner of Plumb. You decide when you are online and which requests you accept. You are responsible for your tools, your transport, your licences, your insurance and your taxes, and for carrying out the work safely, properly and in accordance with Jordanian law. The service provider agreement signed with you sets out the details of your relationship with Plumb.
2. Verification
You must pass identity verification before receiving requests: a personal photo, your ID card (both sides) or passport, and the location of your home on the map. Keep your details up to date. We may ask you to verify again.
3. Receiving requests
When you are online, your phone rings when an Emergency request arrives, and you have 45 seconds to accept it.
Accepting a request means you commit to arriving at the time you gave.
You see the Customer's phone number and exact address as soon as you accept an Emergency request, or 24 hours before a Book in Advance appointment.
4. Location
Your live location is shared only from the moment you tap "I'm on my way" until the request is completed or cancelled. Your location is not collected while you are offline, or online without a request.
5. Prices and warranty
You charge the price shown in the App.
For "Something else" requests, you send your price in the App and wait for the Customer to accept it before you start.
You may not ask for more than the agreed service price. Parts are agreed and paid for separately and directly between you and the Customer. You guarantee your work for 30 days, as set out in Part Two, clause 5.
6. Commission
Plumb. keeps a commission of 20% of the price of Book in Advance requests and 10% of the Emergency service price.
The Emergency dispatch fee (5.00 JOD by day and 7.00 JOD at night) belongs to Plumb.
The commission and your share are shown on every request.
7. Payouts and balances
When the Customer pays through the App or by CliQ to Plumb., we transfer your share to you. When the Customer pays you in cash, the commission becomes an amount you owe to Plumb., which you settle from the App by card, cash or CliQ within 12 hours of the request being completed. If the amount you owe exceeds 25 JOD, you stop receiving new requests until it is paid. We review every settlement and confirm or reject it, stating the reason.
8. Cancellations and strikes
Cancelling an accepted request, not showing up, or a serious complaint results in a strike.
Three strikes may lead to suspension of the account.
9. Customer data
Use the Customer's name, phone number and address for that request only. Do not contact Customers outside the scope of the request, and do not copy or share their details.
10. No taking requests outside Plumb.
Do not ask Customers you met through Plumb. to book or pay you outside the App to avoid the commission. Doing so may lead to suspension of your account.
11. Leaving Plumb.
You may stop using Plumb. at any time once you have paid any amount you owe. We may suspend or remove you under Part One, clause 8, and Part Three, clause 8.
Part Four: Cancellations, refunds and complaints
Amounts paid through Plumb. are non refundable except in the cases set out below or when a complaint is upheld. This does not affect any right you have under the Jordanian Consumer Protection Law.
1. Emergency requests
| Situation | Dispatch fee | Service price |
|---|---|---|
| No Plumb. Man accepted the request | Refunded in full | Not charged |
| You cancelled while we were searching | Refunded in full | Not charged |
| You cancelled within 5 minutes of a Plumb. Man accepting | Refunded in full | Not charged |
| You cancelled more than 5 minutes after acceptance | Not refunded | Not charged |
| You declined the price for "Something else" | Not charged | Not charged |
| The Plumb. Man did not arrive | Refunded in full (and the Plumb. Man receives a strike) | Not charged, or refunded in full if paid in advance |
| No one was at the address after the Plumb. Man waited 15 minutes | Not refunded | Not charged |
2. Book in Advance
| Situation | Refund |
|---|---|
| No Plumb. Man accepted the booking | Full refund |
| You cancelled the booking 24 hours or more before the appointment | Full refund, automatically |
| You cancelled the booking less than 24 hours before the appointment | No refund, unless a complaint is upheld (Part Four, clause 4) |
| The Plumb. Man cancelled and no other Plumb. Man took the booking | Full refund |
| The Plumb. Man did not arrive | Full refund (and the Plumb. Man receives a strike) |
| No one was at the address after the Plumb. Man waited 15 minutes | No refund |
3. How refunds are paid
The amount is returned to the card or Apple Pay you paid with, and it may take up to 14 working days to appear, depending on your bank. Amounts paid in cash or by CliQ are returned by bank transfer or CliQ after your details are confirmed.
4. Complaints
If something went wrong (poor or unfinished work, the Plumb. Man's conduct, incorrect amounts, or a cancellation you consider unfair), open the request in the App and use "Get help" in the app, or email us at plumb.joamman@gmail.com.
- Submit your complaint within 7 days of the request (or of the cancellation), with a short description and photos if you have them.
- We confirm receipt within 2 working days and may contact you and the Plumb. Man.
- We issue our decision within 14 days and notify you of it in the App. The decision may be a full or partial refund, a free return visit, a strike for the Plumb. Man, or no action, with the reason stated.
If you do not agree with our decision, you may contact the Consumer Protection Directorate at the Ministry of Industry, Trade and Supply, or the courts of Amman.
5. Plumb. Men
Commission on completed requests is not refunded, unless a Customer's complaint is upheld and the amount is returned to the Customer, in which case the commission on the returned amount is also cancelled.